Contact Total Sports Physio

Get In Touch

Use the form below to send us a message or scroll down to find some FAQs and details of where to find us.

Frequently Asked Questions

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Do you accept health insurance?

Total Sports Physio is currently approved with the following private healthcare providers, under the clinician Stephen Mallard:

AXA PPP (SM08080), Vitality (SP091504), WPA (920857193), Cigna (213362) and Aviva (600119957).

Please contact your provider prior to booking an appointment, to check whether your policy will cover treatment.

Where will my appointment take place?

Unless you require our In-Home Physiotherapy Service, all of our treatment takes place at our clinic in central Maidstone.

Our clinic address can be found below.

Is there parking available?

Absolutely – there’s a car park in front of our clinic on London Road.

How do I pay for treatment?

Payment takes place at the end of your therapy session.

We are able to accept payment by cash or card.

What happens at my first appointment?

The first appointment lasts 45 or 60 minutes (depending on what service you have chosen). This allows time for you and your Physiotherapist to have an in-depth chat about your condition, how it happened and how it is affecting you.

From there, we will conduct a thorough physical examination including specific diagnostic tests, in order to get to or to confirm a diagnosis. During this process, you will be informed as to why you are experiencing pain and how we will work together to treat it.

From here, you may ask any questions you need to ask. The final portion of the appointment will allow us to begin your initial treatment.

How often will I need to have an appointment?

Your Physiotherapist will discuss this with you!

At Total Physiotherapy, we aim to give you all the tools you need to be able to manage and treat your condition yourself: and to stop it coming back in the future.

Our Physiotherapists may need to see you more frequently initially, but once progress is evident, the time between your appointments can start to increase.

What do I need to wear to an appointment?

It is important that you are comfortable at your appointment, so wear clothes that reflect this.

Bear in mind that your therapist may ask you to reveal the area in question to allow an easier assessment, and therefore may ask you to remove clothing where necessary.

If you are not comfortable in removing pieces of clothing, please inform your therapist.

Can I bring someone with me to my appointment?

Absolutely! We want you to be as comfortable as possible during your treatment with us, so bring with you anyone you would like.

Getting to Total Sports Physio

Arriving By Car

The clinic is situated on the London Road, going into Maidstone, and is easily accessible on the A20, with a car park at the front.

You can click here for directions, or use the following address:

The Victorian House, 64 London Road, Maidstone, ME16 8QL.

We are in the same building as The Retreat Health & Beauty Spa.

Arriving By Public Transport

Our clinic location is a short walk from Maidstone town centre and an even shorter walk from Maidstone West train station.

About our Building

Our building, The Victorian House, is also home to The Retreat (Health and Beauty Spa), Hair by Alex, as well as Total Podiatry.

We encourage every visitor to take advantage of all services offered in the building and enjoy the total health experience.

Total Physiotherapy in Maidstone at The Retreat


I was really having problems with a painful neck, affecting me every day at work. I contacted Stephen at Total Sports Physio and since seeing him, I’ve felt so much better. The environment at the clinic is so relaxing and Stephen gave me advice and exercises to stop the problem returning. Would definitely recommend!
Ros Smith

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Next Steps

About Total Physiotherapy

We go beyond what you might expect from a physiotherapist – giving you all the tools you need to take control of your pain.

Gait Analysis Specialists

Total Sports Physio is proud to provide a comprehensive gait analysis service for runners, joggers & other athletes.

Home Visits

We also offer a home visitation service where we come to you, and analysis and treatment is provided in your own home.